Taxi in Flanders: what the Region requires — beyond Uber, Bolt or Heetch

What the Flemish Region asks of you — and what platforms do not replace:

• a duty sheet for every working day;
• a transport ticket handed to the customer after every trip;
• onboard equipment to record and consult that data;
• fares announced before the trip or booking (private off-platform rides);
• data you can present during a control, retained for seven years.

The main idea: these duties go beyond platforms. Uber, Bolt or Heetch may cover part of it. During a control, nobody asks “what the application handled” — they ask what Flanders requires for your street taxi activity under an IBP licence. Source: Flemish regulation.

1. A duty sheet for every working day

Without a duty sheet, you are not compliant — platform or not. It tracks your activity at the start, during and at the end of service.

The regulation specifically requires:

• At the start: operator details, date, vehicle and licence plate, your name, start time, mileage.
• During: breaks actually taken, number of trips, final price of each trip, total distances and distances with passengers.
• At the end: end time, summary, agreed prices and final prices.

Without a taximeter, also add the vehicle position at the start of service and the pick-up / drop-off locations of trips. With a certified taximeter, these are the totalisers.

Uber, Bolt or Heetch create no exemption. You must be able to produce a readable copy, faithful to the original records. Source: article 34.

2. Equipment usable in the vehicle

The regulation requires equipment in every vehicle in service: capable of securely recording, storing and consulting the duty sheet and transport ticket.

In practice: data must be reliable (origin, integrity, immutability), with a clear link between the transport ticket and the trip actually made. It must also be stored externally, accessible to the competent authorities. Platforms that process this data are also required to secure it. Source: article 33.

For you: an onboard tool to track service and retrieve what is asked during a control. Details in the mandatory onboard equipment guide.

3. A transport ticket at the end of every trip

At the end of the trip, the transport ticket must be handed to the passenger — or to the customer who booked — without waiting for them to ask.

The regulation requires in particular:

• the mention “vervoerbewijs” and the operator's details;
• driver identity, vehicle code and licence plate (including reserve vehicle);
• ascending trip number, pick-up and drop-off dates and times;
• pick-up and drop-off locations (or GPS if no street names);
• kilometres, fare applied, amount to pay (“te betalen bedrag”);
• “klachten” mention with complaint information (intermediary, municipality, body).

Shared trip: information per person (or per customer), with the price per person. Indelible mentions — a handwritten ticket is not the normal procedure. Parking or toll: OK if you provide the receipts. Source: article 35.

If the platform already provides a document: check the mandatory mentions and that the customer actually receives it at the end of the trip.

4. Fares announced — for your private rides (off-platform)

Here we are talking about trips that you organise yourself: direct call, message, transfer, regular client — not Uber, Bolt or Heetch trips, where the price is already shown in the application.

For those private rides, the customer must know how the price is calculated before the trip starts — and for a booking, before the booking starts. With an indication of the final amount at that moment.

The fare structure must list all components: pick-up, waiting, km or hour, flat rate, min / max. On the vehicle: official fare card in the standard format, bottom right of the right rear side window, readable from outside.

For an off-platform booking, you may communicate the fare grid by phone or electronically — but the customer must receive a written confirmation at the time of booking. In that case, the fare card is replaced by the authorisation card. Source: article 32 and annex 8.

Call, message, transfer: you must be able to present your conditions and keep a record of what was confirmed. See also manage your own rides onboard.

5. Data presentable during a control — retained seven years

During a control, you must be able to open the duty sheet and transport tickets. The operator (and intermediary) must retain them for seven years and disclose them on request. Storing files abroad does not exempt you from presenting them. Source: articles 34 and 36.

Day to day: know where your information is, how to open it, how to retrieve a past service. See taxi control documents in Flanders.

“My platform already sends to Chiron” — that is not enough

Sending trips to Chiron is part of the operator's duties. Source: Flemish government — Chiron.

But if the platform handles Chiron, the duty sheet, transport ticket and data presentation remain mandatory. The regulation does not exempt trips already transmitted to a database. Source: articles 33 to 36.

Mental checklist: complete duty sheet, accessible data, ticket handed to every customer. See also Does Chiron replace the transport ticket and duty sheet?.

How to organise day to day

The regulation sets the duties; you choose the tools. For trips you record yourself, suitable software can produce the duty sheet and transport ticket, transmit to Chiron, and keep the history.

Personal clientele (off-platform): you must also be able to manage bookings and scheduling. See manage your own rides onboard.

100% platforms: take into account what each application already handles. Automatic import of Uber, Bolt or Heetch trips into a third-party tool is not always available — tracking often has to be organised. See Chiron for Uber and Chiron for Bolt.

TaxiGer helps Flemish operators structure the duty sheet, transport ticket and Chiron transmission for trips recorded in the application. See how it works in Flanders and the management features.

Checklist: what the Region may ask during a control

• Can you produce a complete duty sheet for today?
• Does every customer receive a compliant transport ticket at the end of the trip?
• Do you have onboard equipment to consult this data?
• Are fares announced before your private rides / off-platform bookings?
• Do you know where to retrieve a service from last year (7 years)?
• If the platform transmits to Chiron: are your service documents still available?

FAQ

Official sources

• Flemish Government Decree of 9 June 2023 — articles 32 to 36 (fares, equipment, duty sheet, transport ticket)
• Vlaanderen.be — Chiron trip database